Heidi Health

Heidi Health

Heidi Health is an AI-powered medical scribe software designed to automate clinical documentation for healthcare professionals. It leverages advanced artificial intelligence to transcribe patient consultations into comprehensive clinical notes, referral letters, treatment plans, and other essential medical documents, aiming to reduce administrative burden and allow clinicians to focus more on patient care.

 

Key Features & Capabilities

• AI-Powered Transcription and Note Generation: Automatically transcribes patient consultations in real-time and generates detailed clinical notes, case histories, and other medical documents.
• Intelligent Document Creation: Enables clinicians to generate various documents, such as referral letters, patient summaries, and discharge summaries, directly from the consultation note by asking Heidi AI.
• Customizable Templates: Offers a vast library of templates tailored to various medical specialties, and allows clinicians to create their own custom templates or import existing ones for personalized note structuring.
• Streamlined Clinical Workflow: Identifies tasks from clinical notes and presents them in an actionable list, helping clinicians manage follow-up tasks and improve care coordination.
• Integrated Billing and Coding: Auto-populates ICD-10-CM and SNOMED CT codes based on the context of the conversation, simplifying the billing process and reducing potential errors.
• Multilingual Support: Facilitates note creation in a patient’s preferred language, enhancing communication and care for diverse patient populations.
• Secure and Compliant: Adheres to high data privacy and security standards, including HIPAA, GDPR, NHS, PIPEDA, APP, and ISO 27001, ensuring patient information confidentiality.
• Seamless EHR Integration: Effortlessly integrates with major Electronic Health Record (EHR) systems like Epic, Best Practice, and Athena, ensuring a smooth workflow and direct note transfer.

 

How to Use Heidi Health

While specific steps may vary slightly depending on the setup, here’s a general overview of how to use Heidi Health:

1. Start a Session: Begin a new session in the Heidi Health platform and activate the transcription function before or during a patient consultation.
2. Conduct Consultation: Have your patient consultation as normal, allowing Heidi Health to transcribe the conversation. You can add context notes for information not spoken aloud.
3. Generate Notes: Once the session is complete, stop transcribing and select a template. Heidi Health will automatically generate the clinical note based on the conversation and template.
4. Review & Edit: Review the AI-generated note for accuracy and make any necessary edits or adjustments to ensure it perfectly reflects the consultation.
5. Create Additional Documents: Use the “Ask Heidi” feature or specific document templates to generate referral letters, patient explainers, or other downstream documents based on the session note.
6. Integrate & Save: Seamlessly integrate the finalized notes and documents into your EHR system, or save them for your records.

 

Common Use Cases for Heidi Health

• General Practice & Family Medicine: Reduces administrative time spent on routine patient notes, allowing GPs to focus more on patient interaction.
• Specialty Practices: Tailored templates and intelligent note generation support diverse specialties, including behavioral health (psychiatry, psychology, therapy), rheumatology, and more.
• Telehealth Consultations: Facilitates efficient documentation during virtual appointments, capturing conversations and generating notes remotely.
• Hospitals & Clinics: Streamlines clinical workflow, improves documentation accuracy, and supports compliance across larger healthcare organizations.
• Solo Practitioners & Small Practices: Provides an accessible AI scribe solution to reduce burnout and improve efficiency without needing additional human administrative support.
• Training & Education: Can be used in training environments to help new clinicians learn efficient documentation practices.

 

Frequently Asked Questions (FAQ)

Q: What is Heidi Health?

A: Heidi Health is an AI-powered medical scribe that automates clinical documentation for healthcare professionals, converting patient consultations into notes and various medical documents.

Q: How does Heidi Health use AI?

A: Heidi Health uses AI for real-time transcription, intelligent note and document generation, template customization, workflow optimization, billing and coding assistance, and multilingual support.

Q: Is Heidi Health easy to use?

A: Heidi Health is designed for intuitive use, integrating smoothly into clinical workflows with features like direct transcription and template-based note creation.

Q: What are the benefits of using Heidi Health?

A: Benefits include significant time savings on documentation, improved accuracy of medical records, reduced clinician burnout, enhanced patient interaction, and streamlined administrative tasks.

Q: Does Heidi Health integrate with other tools?

A: Yes, Heidi Health seamlessly integrates with various EHR systems such as Epic, Best Practice, and Athena, and supports connections with other relevant healthcare platforms.

Q: Can Heidi Health help with billing and coding?

A: Yes, Heidi Health can auto-populate ICD-10-CM and SNOMED CT codes based on consultation context, simplifying the billing process.

Q: Is Heidi Health suitable for all medical specialties?

A: Yes, Heidi Health is designed to adapt to unique workflows across a wide range of medical specialties, offering customizable templates and features.

Q: What kind of support does Heidi Health offer?

A: Support options include an online help center with guides and FAQs, tutorials, and direct customer support, often available via chat or email.